*Check Original Page: How to use IPCTool restore POE camera to factory settings? 1. Please download a client to search for POE camera’s IP. (Please make sure your camera system in the same LAN with your computer, they connect to the same router), 2. Open the PC client software “IPCTool” , and click “refresh” ,
*Check Original Page: Share your camera system to other user and playback video on APP The first person who adds the device will be the only administrator. The others who want to add the device to their Danale APP, they need to be shared by the administrator. Please refer to follow steps to add device
*Check Original Page: System restarts automatically 1. Please change the power supply, use another working power supply and check if it works normally or not. If the power is damaged, the power will be insufficient, resulting in the system unable to run and unrecognizable hard disk. 2. Please don't connect your camera system to your
*Check Original Page: Check the Device ID of the system and NAT status A: Right click go to Network Settings→Phone APP. Check the “Net Status”, when it showing “Connected”, NVR was successfully connected the network. Then you can get the APP QR code and Device ID number QR code.
*Check Original Page: POE camera is no picture or can't be power on *Checking the network cable, use another working network cable for this camera and check whether it will work normally or not. *Change the camera to another channel and check whether it will work normally or not. *Use your finger cover the camera
*Check Original Page: Camera system HDD not found/In Error Please make sure the camera system has a hard disk installed first, if NVR can't recognize HDD or HDD in error, we can try methods below. 1. If hard drive is not from us, please make sure your hard drive meets all requirements below: a. The
*Check Original Page: No Video Output on the Monitor/TV from camera system If there's no video output on the monitor from camera system, there are several possible causes for the problem, you can refer to the following solution: 1. The video output resolution of the camera system is not supported with the monitor/TV *Please use
*Check Original Page: How to set Email alarm for POE camera system? Please make sure camera system connecting to router and Internet successfully. Please prepare a Gmail email address and we will set up the email notification as follow steps. Step1: Please Login the Google account, click Signing in to Google to set “2-Step Verification”
*Check Original Page: What's should I do if the Network status always says "Connecting"? 1. Make sure the NVR had been connected to your router with a network cable and then check its network status. Right click→Network settings→Network, check DHCP is enabled and click Application. Right click→Network settings→Phone APP, check Cloud is enabled and click
*Check Original Page: What should I do if I forget POE camera system password? 1. Please send the time of your camera system which shows on the monitor to our support (support@anran-cctv.com) 2. We will generate a super password when we get your mail, and send the super password to you. 3. Please input the
