Q. What if the motion detection does not trigger the alarm?

If your camera does not detect motion, the following steps may help:

1. Check if all settings about motion detection within the APP are turned on and if you set a working period.
2. Check ifthe alarm message list has.
3. If you need to detect animals, you need to close the “human detection”.
4. It is recommended to install the camera at a height of 2-3 meters, tilted down about 45 degrees.It can improve the range of motion detection.
5. Set a higher sensitivity.
6. Motion detection has a range limit.Moving objects beyond 8 meters from the camera are difficult to be detected.
7. It is not recommended to install the camera in a small space or against the glass, which will greatly affect the range of motion detection.

If the above solutions can not solve your problem, please provide the device’s SN number and contact our support team for more help.