*Check Original Page: Camera doesn't work *Checking the BNC cable, use another working BNC cable for this camera and check whether it will work normally or not. *Change the camera to another channel and check whether it will work normally or not. *Use your finger cover the camera sensor or place the camera in a
*Check Original Page: Share your camera system to other user and playback video on APP The first person who adds the device will be the only administrator. The others who want to add the device to their Danale APP, they need to be shared by the administrator. Please refer to follow steps to add device
*Check Original Page: View the DVR camera system on the phone APP Viewing the Camera on Smart Phone Step1. Download the APP and install it on your phone. ----Please search “Danale” in Google play or Apple store and install it on your phone. ----Scan the QR code to install it. iOS client link
*Check Original Page: System restarts automatically 1. Please change the power supply, use another working power supply and check if it works normally or not. If the power is damaged, the power will be insufficient, resulting in the system unable to run and unrecognizable hard disk. 2. Please don't connect your camera system to your
*Check Original Page: Set up motion detection The NVR needs to install a hard disk drive for recording. Without hard drive, the system can show live viewing, but can’t record, playback neither.Motion Record means to record only when movement. 1.Go to Main Menu→Record→Record select channel, tick Schedule and Detect. Tips: This step is necessary for
*Check Original Page: Check the Device ID of the system and NAT status A: Right click go to Network Settings→Phone APP. Check the “Net Status”, when it showing “Connected”, NVR was successfully connected the network. Then you can get the APP QR code and Device ID number QR code.
Check Original Page: How do I format the hard drive? Right click go to Main Menu→System→HDD Manage→Format Disk, then click Format Disk and format HDD
*Check Original Page: Camera system HDD not found/In Error Please make sure the camera system has a hard disk installed first, if NVR can’t recognize HDD or HDD in error, we can try methods below. 1. If hard drive is not from us, please make sure your hard drive meets all requirements below: a. The type
*Check Original Page: No Video Output on the Monitor/TV from camera system If there's no video output on the monitor from camera system, there are several possible causes for the problem, you can refer to the following solution: 1. The video output resolution of the camera system is not supported with the monitor/TV *Please use
*Check Original Page: What's should I do if the Network status always says "Connecting"? 1. Make sure the NVR had been connected to your router with a network cable and then check its network status. Right click→Network settings→Network, check DHCP is enabled and click Application. Right click→Network settings→Phone APP, check Cloud is enabled and click
