FAQ2019-11-15T07:24:06+00:00
Q. POE camera is no picture or can’t be power on2019-11-20T06:26:39+00:00

*Check Original Page: POE camera is no picture or can’t be power on

*Checking the network cable, use another working network cable for this camera and check whether it will work normally or not.

*Change the camera to another channel and check whether it will work normally or not.

*Use your finger cover the camera sensor or place the camera in a dark environment to check whether the Infrared lights will turn on or whether you can hear a click sound. If not, please restore the camera to factory settings and try again.

*Please check whether the IP address of camera has changed, right click go to “Add camera”, delete the all cameras firstly, and then add the camera again.

1. Delete all camera from below

2. Click “Quick Modify IP” change cameras IP address

3. Click “Search-Add”, and then add camera again

*Still have problem, please contact our support team (support@anran-cctv.com)

Q. Camera system HDD not found/In Error2019-11-20T06:21:52+00:00

*Check Original Page: Camera system HDD not found/In Error

Please make sure the camera system has a hard disk installed first, if NVR can’t recognize HDD or HDD in error, we can try methods below.

1. If hard drive is not from us, please make sure your hard drive meets all requirements below:
a. The type should be SATA and size of internal 3.5″
b. Recommended use of specifications from500G to 4TB hard disk

2. Please kindly check the NVR power adapter, if the power is defective, will result in the hard drive unable to run.

3. Open the cover of NVR. Uninstall and install HDD for several times, and check whether the SATA cable of the hard drive is loose. If loosed, please unplug and plug again.

4. Install hard drive and put hard drive close to your ear to check if you can hear some noise. One hour later, use hand to touch hard drive to check if it is warm. If you cannot hear any sound and surface of hard drive is not warm, it can prove hard drive is not even powered up. Please share us result.

5. Unplug NVR from power and plug again.

6. Contacting us for help (support@anran-cctv.com)

Q. No Video Output on the Monitor/TV from camera system2019-11-20T06:18:33+00:00

*Check Original Page: No Video Output on the Monitor/TV from camera system

If there’s no video output on the monitor from camera system, there are several possible causes for the problem, you can refer to the following solution:

1. The video output resolution of the camera system is not supported with the monitor/TV

*Please use your TV remote control to switch signal source. If the signal source is right but still can’t get camera screen, this is typically caused by resolution compatibility issue.

*The NVR default resolution is 1920×1080. If monitor can’t show any image of cameras, it can prove the display resolution of NVR is higher than your monitor’s, please adjust the resolution of your monitor to 1920×1080 or use a higher than 1920×1080 resolution monitor to connect NVR. (The monitor’s resolution must be higher than the display resolution of NVR. If not, monitor is not able to show any image of cameras).

2. The monitor/TV or VGA/HDMI cable is defective or damaged

*Please use another HDMI/VGA cable connect camera system with TV/monitor (shorter than 15 m).

*Please use another TV/monitor connect camera system and try again.

3. Camera system cannot be turned on

*Please change the power supply or outlet, use another working power supply and check whether it works normally or not. If the power supply is damaged, the power will be insufficient, resulting in the system unable to run and no video.

*Don’t connect camera system to wifi router and then check whether it working or not.

*Remove the hard disk (also don’t connect NVR to wifi router, only connect a monitor), and then restart NVR, check whether it working or not.

Q. How to set Email alarm for POE camera system?2019-11-20T06:15:09+00:00

*Check Original Page: How to set Email alarm for POE camera system?

Please make sure camera system connecting to router and Internet successfully.
Please prepare a Gmail email address and we will set up the email notification as follow steps.
Step1: Please Login the Google account, click Signing in to Google to set “2-Step Verification” is off, and turn on the “Allow less secure apps”.

Step2: Please enable “Alarm” and “email alarm” function. Right click go to Main Menu→Alarm→Motion Detect→Click Enable, then click Advanced to choose Record Channel and check the Send Email. Finally, click “OK”.
Region— click this button, which you can modify the motion detection area. (default motion detection area is all the image which camera can see,the red area is the detection range)
Period— click this button, which you can set the alarm time.
Interval— Alarm interval
Record delay— When the moving object passes, it will have a 10 second delay(Default 10s), and then alarm, can manually set it by youself.
Record Channel— The channel that needs mail alarm.

Step3: Enable E-mail function and fill email settings. Click Test until success. If test failed, please change another e-mail to have a try. Final Click OK to save all the setting (No matter test success or not, please click OK to save your setting first).

Q. What’s should I do if the Network status always says “Connecting”?2019-11-20T06:12:33+00:00

*Check Original Page: What’s should I do if the Network status always says “Connecting”?

1. Make sure the NVR had been connected to your router with a network cable and then check its network status.
Right click→Network settings→Network, check DHCP is enabled and click Application.

Right click→Network settings→Phone APP, check Cloud is enabled and click Application, and you can see Network Status shows “Connected”, which means the NVR has been successfully connected to the network.

2. After you connected the NVR to network but it shows “Connecting”, please reboot NVR or reset recorder to factory setting.

 

3. Please check the yellow and green light on the ethernet port of recorder. One should be blinking which indicates recorder has connected to router successfully. If not, please change the LAN port of router or change other router to have a try.

 

4. The IP address of the camera system has conflicted. Please change the IP address of the camera system.

Q. What should I do if I forget POE camera system password?2019-11-20T06:10:31+00:00

*Check Original Page: What should I do if I forget POE camera system password?

1. Please send the time of your camera system which shows on the monitor to our support (support@anran-cctv.com)

2. We will generate a super password when we get your mail, and send the super password to you.

3. Please input the super password and click Login. Then the system will reboot and the password will revert to the default state. default password is no password, means you don’t input anything, you can login directly.

Q. How to setup motion detection recording for POE camera system?2019-11-20T06:04:49+00:00

*Check Original Page: How to setup motion detection recording for POE camera system?

The NVR needs to install a hard disk drive for recording. Without hard drive, the system can show live viewing, but can’t record, playback neither.
Motion Record: record only when the moving object is detected.
1.Go to Main Menu→Record→Record select channel, tick Schedule and Detect.
Tips: This step is necessary for setting and you can’t skip it. Please don’t tick Manual or stop.

2. Motion detect setting
Right click go to Main Menu→Alarm→Motion Detect→Advanced. Tick “Enable”, select “Sensitivity”, “Region”, “Record Channel”, “Buzzer”, “Send Email” according to your needs and click “OK” to save. It will record if the system detected the motion.

Q. How to view the POE camera system on the phone?2019-11-20T06:01:18+00:00

*Check Original Page: How to view the POE camera system on the phone?

Viewing the Camera on Smart Phone

Step1. Download the APP and install it on your phone.

—-Please search “Danale” in Google play or Apple store and install it on your phone.

—-Scan the QR code to install it.

   

iOS client link                          Android client link

Step2. Run the “Danale” APP and register an account (for first time using) and then login.

Step3. click the button“” to add devices.

Step4. You can add the device by automatically searching or scaning the NVR’s device ID.

A. If your mobile phone is in the same LAN with the NVR (normally means they are connected to the same router), you can add the device by automatically search.

Please input your WiFi password, and then click “Next”, and then the app will automatically search the device which in the same LAN with your phone, then you can add the device.

B. If your phone isn’t in the same LAN with the NVR, please click “QR code to add”, then you can scan the device ID with its QR code or manually fill in the NVR Device ID number.

Video Teaching

Tips: Device ID Number: Go to NVR system and right click→Network settings→Phone APP, you can find the Device ID and SN QR code.

Step5. You can view the camera videos on your phone.

Q. How to view POE camera system on PC?2019-11-20T05:51:22+00:00

*Check Original Page: How to view POE camera system on PC?

“Danale”CMS is a PC client software, which you can view the cameras video in local and remote. Please download and install the “Danale”CMS client software on your PC from the CD which came with package, or Download Here

You can use the mobile phone Danale APP account to login the “Danale”CMS client, and the device which added by the Danale APP will auto added to the “Danale”CMS.

Step1: Open “Danale”CMS, you can use the mobile phone Danale APP account to login(Computer client and mobile APP is the same account and password). (If you have not registered, please register one)

Step2: If your mobile APP has added the device, please double-click the device on the left to directly view the camera screen

Q. How to upgrade POE camera?2019-11-20T05:43:02+00:00

*Check Original Page: How to upgrade POE camera?

Upgrade camera

1. Please download a client to search for POE camera’s IP. (Please make sure your camera system in the same LAN with your computer, they connect to the same router),

2. Open the PC client software “IPCTool”, and click “refresh”, it will automatically search out the IP of the camera within the same LAN.

 

“IPCTool” Download Here

POE camera upgrade file Download Here

3. Choose the camera which you want to upgraded, then click “upgrade”, choose the upgrade file and click OK (the upgrade file is not a compressed package, you can directly select it to upgrade),the upgrade process takes 2 to 3 minutes.

4. After successful upgrade you need click “Restore Default”, then wait about 1 minutes and it will be ok.

How to install a hard disk drive on NVR?2019-12-05T03:48:09+00:00

*Check Original Page: How to install a hard disk drive on NVR?

There are several requirements of hard disk drive (HDD)
1. The disk had better be the one used for survilliance, not for computer use.
2. The type should be SATA. SATA2(3GB/s) or SATA3(6GB/s)is recommened. If you connect a USB stick or drive to USB port of DVR, DVR can back up video from internal hard disk drive to USB stick, but can’t record to USB stick directly.
3. We recommend 5400 RPM.
4. size is 3.5” .
5. The capacity should be less than or equal to recorder’s maximum capacity.
Note: Before installing the hard drive disk, please power off the system if it is on.
Step1. Loose the two screws which are fixing the box cover.

Step2. Push forward the cover to the end and remove it.

Step3. Connect the hard drive to the nVR System

Step4. Turn on the NVR and check if it detects the hard drive.System setup—>General setup—>HDD setup,
Then, click format and format HDD,Final,power off the system.

Step5. Fix the hard drive inside the box.

Step6. Put the cover back to position and install the screws.

Q. Viewing Wireless Camera System on Computer by IE2019-11-26T02:28:23+00:00

*Check Original Page: Viewing Wireless Camera System on Computer by IE

You can view camera on computer or Laptop by IE in locate or remotely.
Step1. Open IE browser on your computer or Laptop, go to “www.dvr163.com”. (If you don’t have IE browser, please download it first)

Step2. Choose English first, Click User name login→ Input your username and password →click login. If this was the first time that you use it, please click “New account” to apply an account.

Tips: If you have an account on your phone APP, then you can use the same account to login.

Step3. Input the following information and click “Add’’ to add the camera systems.
Cloud ID: Please input your Cloud ID (find it in the NVR’s Network Setting, or right bottom corner of the screen).
Device set name: Name it yourself.
Device user name: This is NVR system’s default user name, if you hadn’t changed it, it should be admin.
Device password: This is NVR system’s default password, if you hadn’t changed it, it should be blank. If you have modified the password, please enter the password which you had set.

Tips: If your APP account has already added the camera system, please ignore the step3 and you can follow step4 directly.

Step4. Click Live Online and Click install Update Controls. When you install the plug-in file, please choose the English language.

Step5. When you have finished installing the plug-in, please click Camera list, then you can view your video now.

Q. No Video Output on the Monitor/TV from Wireless Camera System2019-11-26T01:47:30+00:00

*Check Original Page: No Video Output on the Monitor/TV from Wireless Camera System

If there’s no video output on the monitor from camera system, there are several possible causes for the problem, you can refer to the following solution:

1. The video output resolution of the camera system is not supported with the monitor/TV

*Please use your TV remote control to switch signal source. If the signal source is right but still can’t get camera screen, this is typically caused by resolution compatibility issue.

*The NVR default resolution is 1280×1024. If monitor can’t show any image of cameras, it can prove the display resolution of NVR is higher than your monitor’s, please adjust the resolution of your monitor to 1280×1024 or use a higher than 1280×1024 resolution monitor to connect NVR. (The monitor’s resolution must be higher than the display resolution of NVR. If not, monitor is not able to show any image of cameras).

2. The monitor/TV or VGA/HDMI cable is defective or damaged

*Please use another HDMI/VGA cable connect camera system with TV/monitor (shorter than 15 m).

*Please use another TV/monitor connect camera system and try again.

3. Camera system cannot be turned on

*Please change the power supply or outlet (12V-2A or 3A is for NVR, and 12V-1A is for camera), use another working power supply and check whether it works normally or not. If the power supply is damaged, the power will be insufficient, resulting in the system unable to run and no video.

*Don’t connect camera system to wifi router and then check whether it working or not.

*Remove the hard disk (also don’t connect NVR to wifi router, only connect a monitor), and then restart NVR, check whether it working or not.

Learn More:

Change resolution remotely-Wireless Camera System

Q. What should I do if I forget Wireless Camera System password?2019-11-26T01:48:59+00:00

*Check Original Page: What should I do if I forget Wireless Camera System password?

Our Wireless Camera System’s NVR default user name is admin, and default password is no password (means you do not have to input anything).
1. If you forgot the new password created by yourself or the default password could’t work, please follow below video link to change password to default.
VIDEO

2.If method 1 doesn’t work, please tell me the time in the lower left corner of your camera system on monitor (send a picture is best), and then we will send you a super password. Please send email to this emailbox: support@anran-cctv.com

Q. How to upgrade the Wireless Camera System?2019-11-20T04:01:20+00:00

*Check Original Page: How to upgrade the Wireless Camera System?

Online Upgrade

1. Please make sure your camera system is connected to the network, and the Network Status is “Healthy Network”.

2. Right click—System setup—System Admin—System upgrade, choose “Online upgrade” and enable “Upgrade when finish download”–click “Start”. And then the system will automatically upgrade.

Offline Upgrade

a). Please download the camera system upgrade firmware and then copy the upgrade firmware to your USB drive. Download Here
(Note: Please put the upgrade firmware directly into the USB, do not put it in the USB folder. Also the USB system format must be FAT32 format and 2.0 interface)

b). Plug the USB drive into the NVR’s USB interface.

c). Right-click on the main menu, select “System setup–>System Admin–>System upgrade–>USB storage–>System”, enable the “Auto restart after the upgrade” then click “Start”. The upgrade process will take about 2-5 minutes and after the upgraded successful, the system will auto reboot.

Q. How to Match Code the Wireless Camera to connect with NVR?2019-11-20T06:43:41+00:00

*Check Original Page: How to Match Code the Wireless Camera to connect with NVR?

1. Please put the camera next to the NVR, and connected the camera to the power supply
2. Please go to “Video Manage” and delete the “IP disconnected” camera from below.

3. Press the camera’s reset button for 13-15 seconds (the button next to the camera’s power cord) and then wait about 1 minutes. The camera automatically restarts.

4. Right click–and then click “Wifi add” to Match Code the camera

5. Press the reset button 3s again, it will automatically search and add cameras
6. A few seconds later the picture will be shown on the screen
7. Click “Exit” after all cameras are connected

Video

Q. Wireless Camera shows “IPC disconnected”, “No video source”, “Connection failed”2019-11-20T06:43:23+00:00

*Check Original Page: Wireless Camera shows “IPC disconnected”, “No video source”, “Connection failed”

*Please make sure the wireless camera and NVR are within the valid signal range. Do not install the camera too far from the NVR, otherwise the camera will “Connection failed” or “IPC disconnected” .

*Checking the power adapter and antenna, use another working power adapter and antenna for this camera and check whether it will work normally or not.

*Use your finger cover the camera sensor or place the camera in a dark environment to check whether the Infrared lights will turn on or whether you can hear a click sound. If not, please restore the camera to factory settings and try again.

*Match Code the camera again

Q. View Wireless Camera System on Computer Software “EseeCloud”2019-11-20T06:43:05+00:00

*Check Original Page: View Wireless Camera System on Computer Software “EseeCloud”

“EseeCloud” can help you to manage your NVR remotely. But before adding your NVR to “EseeCloud”, please make sure you have connected your NVR to the Internet successfully.

Download Here

Detailed steps and video teaching. Click Here

Q. View Wireless Camera System on phone APP2019-11-20T06:36:41+00:00

*Check Original Page: View Wireless Camera System on phone APP

Step1. Download the APP and install it on your phone.
—-Please search “ARCCTV” in Google play or Apple store and install it on your phone.

Step2. Run the “ARCCTV” APP and register an account (for first time using) and then login.

Step3. Click the “+”, then click “Kit”—“add manually”

Step4. Add camera system-Learn More
Cloud ID: you can find it in the NVR “Network Setup”
User Name: default user name is “admin”
Password: Default password is nothing. no password.
Tips: If you have already set the password for your NVR, please input it. Remember it is the camera system password, not the APP login password

Step5. On your device list, click it to view the cameras.

Playback video on APP

Q. How to Set Motion Detection for Wireless Camera System?2019-11-20T06:39:11+00:00

*Check Original Page: How to Set Motion Detection for Wireless Camera System?

Motion Record. Motion Record means to record only when movement is detected.
1. Right click→System Setup→Record Setup→Record Plan. By unselecting “Time” and selecting “Motion”, the channel will record only when motion detected (Click “Reset” and you can reset the default settings. Long press the left mouse button in the box and drag it, you can quickly set up the recording plan).

2. Go to NVR system, right click the mouse: System setup→Channel Setup→Video detection. Check Enable for Motion Detection
Channel: which camera you want to set Motion Record
Detection: choose “Motion” and need ticked “Enable”
Sensitivity: Sensitivity adjustment
Alarm duration: The length of the alarm recording
Arming time—click this button, which you can set the alarm time.
Area edit— click this button, which you can modify the motion detection area. (default motion detection area is all the image which camera can see)

Learn More

Q. System Initializing issue on Wireless Camera System2019-11-20T06:39:12+00:00

*Check Original Page: System Initializing issue on Wireless Camera System

Stopped on the logo interface after rebooting and there was no response at all.

1. Please change the power supply (12V-2A/3A is for NVR, and 12V-1A is for camera), use another working power supply and check whether it working or not. If the power is defective, the power will be insufficient, resulting in the system unable to run.

2. Please don’t connect your camera system to your WiFi router and then check whether it working or not.

3. Please remove the hard disk (also don’t connect NVR to WiFi router, only connect a monitor), and then restart NVR, check whether it working or not.

If your camera system working again, please upgrade your camera system in time.

Q. Why does wireless camera system send so many email or APP false alert?2019-11-20T06:30:08+00:00

*Check Original Page: Why does wireless camera system send so many email or APP false alert?

To explain this question, we need know the theory how motion detection works.
The NVR system can detect small image optical change. It can be triggered by small image change from camera. Image is transmitted by light signal.
Therefore, even if there is no object in front of camera such as human, animal or car, system may still be triggered by small light change such as floating cloud, shaking leaf.
Most customers hope the system can only be triggered by big object like people and ignore small movement. But based on the theory how motion detection works, there are false alarm.
It is hard to say the system is faulty since not only ANRAN brand system faces such issue, but also other brands who use light sensor to work for motion detection function.

How to reduce email and APP false alert?
1. To reduce false alarm, you can turn the sensibility to lower and set the alarm area. (The alarm area defaults to all areas have been selected.)

2. Click “Arming Time”, you can set the notifications time of email alert and APP alert.

3. Please upgrade your camera (you can upgrade it from the network server)