If your camera shuts off automatically, it may be due to the following reasons.


Reason 1. The camera goes to sleep mode

The camera may go to sleep mode to save power after it is turned on and not connected to the Internet for a period.

Solution: Press the power button and the camera will restart.


Reason 2. The camera runs out of battery

The camera will automatically shut down when the battery runs out

Solution: Charge it with a 5V/2A or 5V/1A adapter and a Micro USB cable. It is recommended to use the camera after it is fully charged.


If the above solutions cannot solve your problem, please provide the device’s SN number and contact our support team for more help.