If the camera can’t reset, here are some possible reasons for your reference.
Reason 1. The reset button is damaged
Please check if the reset button is damaged.
Reason 2. The device has turned off.
The reset should be done with the camera turned on. If it is turned off, the reset cannot be done.
Reason 3. The time of pressing the button is too short
Please refer to How to Restore Factory Settings.
If the above solutions cannot solve your problem, please provide the device’s SN number and contact our support team for more help.